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VoIP
Voice over IP The ability of an IP network to carry telephone voice signals as IP packets in compliance with International Telecommunications Union Telecommunication Standardization Sector (ITU-T) specification H.323. VoIP enables a router to transmit telephone calls and faxes over the Internet with no loss in functionality, reliability, or voice quality.
From : www.trapezenetworks.com/technology/glossary_6.asp
VoIP stands for Voice Over Internet Protocol. Another term for VoIP is Voice Over IP or Internet telephony. In general, VoIP is converting analog voice data into digital packets and sending those packets over the Internet to a receiver at the other end.
From : www.voipresource.net/VoIP-tutorial.htm
asterCRM
Platform : Win 32, Unix like, Mac OSX
License : GNU GPL, LGPL
Appears in these categories : CRM Ticket Tracking, Workflow VoIP
License : GNU GPL, LGPL
Appears in these categories : CRM Ticket Tracking, Workflow VoIP
asterCRM is an open Source call center software for asterisk based VoIP system, and has standard CRM functions. It provides a web-based user interface, both agents or managers could finish full call center funtion just using a browser. First asterCRM use a daemon script to catach all asterisk events from AMI(asterisk manager interface) and save the datas into a database, at the same time the browser use javascript to query useful events for the user from the database, (such as ring, dialing, hangup ...) and show them. When user want to control the call, he could use the browser to send a command to asterisk, same via AMI.
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