Ticket Tracking, Workflow
Workflow:
The automation of a business process, during which documents (information, issues, tasks, work orders, bug/defect reports etc.) are passed from one state to another for action, according to a set of rules defined by your workflow scheme.
From: www.webasyst.net/glossary.htm
Whups
Whups is Horde's bug tracking/ticketing system. It is designed to be extremely flexible in letting users define kinds of tickets, different lifecycles (sets of states) and priorities for each kind of ticket, and mixing types of tickets into sets of queues. This design allows for very general and sophisticated multi-purpose uses of Whups. The code is near 1.0 quality and most features are fully implemented at this time.
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Whups
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