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Ticket Tracking, Workflow
Workflow:
The automation of a business process, during which documents (information, issues, tasks, work orders, bug/defect reports etc.) are passed from one state to another for action, according to a set of rules defined by your workflow scheme.
From: www.webasyst.net/glossary.htm
itracker
Platform : J2EE
License : GNU LGPL
Appears in these categories : Ticket Tracking, Workflow Bug, issue Tracking
License : GNU LGPL
Appears in these categories : Ticket Tracking, Workflow Bug, issue Tracking
itracker is a true open source issue tracking system licensed under the LGPL license. itracker is built using Java enterprise technology.
User:
Admin:
Reporting:
Clients:
- J2EE 1.3 Application
- Utilizes Jakarta Struts
- Platform independent
- Database independent
- Pluggable Authentication
User:
- Ability to create issues
- Ability to edit issues
- Attachment support
- Detailed histories
- Email notifications
- Full issue activity auditing
- Issue searching
- Optional auto-login
- Per project components and versions
- Per project custom fields (String, Integer, Date, Lists)
- User preferences
Admin:
- Attachment management
- Online real-time customization of statuses, severities and custom fields
- Full i18n support
- Ability to modify translations, and add new languages via an online interface
- Optional self-registration and forgot password features
- Project locking (complete, view only)
- Project level options
- Scheduler with the ability to create new tasks
- User level per project permissions
- User locking
Reporting:
- Customizable reporting system based on JFreeReports and JasperReports
- Severity report
- Issue export to XML
- Ability to add new reports through a web interface
Clients:
- Web client (Full Featured)
- Eclipse Plugin (View/Create/Update Issues)
- Web Services API (View/Create/Update Issues)
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