eTicket is a PHP-based electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal helpdesk solution for any website.

» Features

Main Features:

• Supports aliases/piping with perl gateway


• Supports POP3 login with optional crontab.


• Uses Perl gateway, PHP backend, and MySQL database


• Handles unlimited emails


• Admin/Supporter/User panels


• Email Intervals to prevent autoresponder loops


• Max Allowed to limit maximum tickets user can have opened


• Filters to remove messages in replies


• Accept attachments and limit size

Administration Features:

• Completely delete tickets from database


• Create categories (departments)


• Create Represenatives (Supporters)


• Define groups


• Edit or disable response messages


• Email alerts compatible with pagers


• and much more...

Staff Features:

• View only tickets in departments you have access to


• Can not delete tickets

User Features:

• Login with email and any ticket assigned to you


• View all tickets sent from that email

New Features include:

• Easy to upgrade/install


• Easy to style using themes


• RSS feeds for clients


• Captcha on web forms to reduce spam


• Configurable Spam Assassin mod for automail.pl


• Better language support with changable language file


• Predefined/canned answer resposes


• Better search functionality


• Ability to assign representatives to tickets


• Built in flash based mp3 player