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Ticket Tracking, Workflow
Workflow:
The automation of a business process, during which documents (information, issues, tasks, work orders, bug/defect reports etc.) are passed from one state to another for action, according to a set of rules defined by your workflow scheme.
From: www.webasyst.net/glossary.htm
CovideGroupware-CRM
Platform : Unix like
License : GNU GPL
Appears in these categories : CRM Ticket Tracking, Workflow Collaboration Project Management Tools
License : GNU GPL
Appears in these categories : CRM Ticket Tracking, Workflow Collaboration Project Management Tools
CovideGroupware-CRM ...
... is OpenSource and webbased Groupware.
A PSA-solution for organisations upto 50 employees who want more effective efficiency through integration of business communication. If you choose a CovideServer it can also be used as firewall, mail-, web-, and fileserver AND VoIP PBX!
CovideGroupware is available as an In-house or ASP-solution. Ofcourse it's also possible to integrate it with other applications, such as administrative software.
List of base functionality and extra's:
central addressbook with CRM and HRM functionality
shared agenda's with traveldistance registration
notes and todo's
e-mail with automatic archivation
archive/document management
and extra's:
project management including hour registration
PDA, smartphone (MDA) availability
support management and FAQ (possible integration in company website)
forum and poll
VoIP PBX
From every place in CovideGroupware it is possible to surf to the matching relation-overview and employee-overview. This gives you the possibility to view and manage a workflow within a few clicks.
CovideGroupware is currently available in Dutch, English and German. It will sone be available in Spanish too.
... is OpenSource and webbased Groupware.
A PSA-solution for organisations upto 50 employees who want more effective efficiency through integration of business communication. If you choose a CovideServer it can also be used as firewall, mail-, web-, and fileserver AND VoIP PBX!
CovideGroupware is available as an In-house or ASP-solution. Ofcourse it's also possible to integrate it with other applications, such as administrative software.
List of base functionality and extra's:
central addressbook with CRM and HRM functionality
shared agenda's with traveldistance registration
notes and todo's
e-mail with automatic archivation
archive/document management
and extra's:
project management including hour registration
PDA, smartphone (MDA) availability
support management and FAQ (possible integration in company website)
forum and poll
VoIP PBX
From every place in CovideGroupware it is possible to surf to the matching relation-overview and employee-overview. This gives you the possibility to view and manage a workflow within a few clicks.
CovideGroupware is currently available in Dutch, English and German. It will sone be available in Spanish too.
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