BugTracker.NET is a free, open-source, web-based bug tracker or customer support issue tracker written using ASP.NET, C#, and Microsoft SQL Server (or its free cousin, SQL Server Express). It is in daily use by thousands of development and customer support teams around the world.

Here are some feature highlights:


Suitable for tracking helpdesk customer support tickets as well as software bugs.

Sending and receiving emails is integrated with the tracker, so that the email thread about a bug is tracked WITH the bug.

Allows incoming emails to be recorded as bugs. So, for example, an email from your customer could automatically be turned into an bug/ticket in the tracker.

Allows you to attach files and screenshots to bugs. There is even a custom screen capture utility [screenshot] that lets you take a screenshot, annotate it, and post it as a bug with just a few clicks. (inspired by Fogbugz)

Add your own custom fields.

Custom bug lists, filtered and sorted the way you want, with the columns that you want.

You can display bugs of a certain priority and/or status in a different color, so that the most important items grab your attention.

Define your own statuses and workflow, or use with the simple one it installs with.

Configure different user roles to see different lists of bugs. For example, a developer might see a list of open bugs. A QA analyst might want to see a list of bugs ready for testing.

Search for bugs using flexible criteria. Save searches as your own personal queries that you can run or modify later or share them with others.

Subscribe to email notifications that tell you whenever any bug has been added or changed. Or change your settings so you only get notified about the bugs you care about.

Link related bugs. You can even merge duplicates as one bug.

Management reports with pie, line, and bar charts. Create your own reports.

Supports Unicode (Chinese characters, etc. . . )

Control user permissions.

Control the "skin" using CSS. Brand it with your logo.

Subversion integration.