System Administration
System Administration usually involves installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems. Administrator's duties may include scripting or light programming, project management for systems-related projects, supervising or training computer operators, and being the consultant for computer problems beyond the knowledge of technical support staff.
Rothmann IT Service DeskTop
The Rothmann IT Service DeskTop is an Open Source Application that implements the ITIL Service Desk function within the ITIL Framework (OGC). The processes Incident Management and Configuration Management are especially focussed. The Application runs on PHP Application Server and is an ADD-ON to the popular DCL from M.Dean.
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