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Document Management :
A systematic method for storing, locating, and keeping track of information that is valuable to a business. The key characteristics of a document management system are the ability to manage information, to collaborate when creating information, to distribute the information, and to allow secure access to the greatest number of people.
From : www.data-core.com/glossary-of-terms.htm
RTFM: RT FAQ Manager
Platform : Perl Application
License : Free, Open Source
Appears in these categories : Knowledge base Document Repository
License : Free, Open Source
Appears in these categories : Knowledge base Document Repository
RTFM is an enterprise-grade knowledge management tool that enables an organization to easily capture and share its employees' knowledge and wisdom.
Just as you use RT (the world's leading open-source ticketing system) to log tickets and resolve issues, RTFM lets you open, categorize and search for "articles." Like RT, RTFM lets your users contribute additional information to existing articles and makes sure that each article's full history is preserved for future inspection. RTFM makes it easy to quickly search the knowledge base and find critical information.
In a time of high turnover rates and waves of layoffs, a company's institutional memory can really suffer, and it's all the more crucial that an organization document its procedures and its shared knowledge. RTFM makes it easy to collect and access that information.
RTFM speeds up your response time while lightening your workload. When responding to a user question, your help desks and customer care centers can include the text of RTFM articles with just a few clicks. Each time you field a new question, you can easily add your reply to RTFM's database. Never having to type the same reply twice means dramatically increased productivity!
RTFM leverages an existing investment in RT through seamless integration. If you field similar requests from multiple users, you can now easily extract the content of a single RT ticket into an RTFM article, which can be used both as a "stock answer" and as reference material for other staff. RTFM turns RT responses into readily-available documentation to help reduce an organization's support burden.
As you would expect from a product based on RT, RTFM is incredibly flexible. RTFM lets local administrators define exactly what data and metadata needs to be tracked across all articles, as well as for specific sets of articles. RTFM uses RT's built-in access-control system, allowing you to easily regulate what users can record and share, using the same central console they use to manage RT. You can grant their users just the right level of access for each category of article. This fall, when Best Practical releases RTFM 2.2, you'll be able to grant users the right to browse and search sections of an existing knowledge base, too!
Key Features:
RTFM is built on RT, the leading open-source ticketing system.
RTFM uses RT's authentication and authorization systems.
RTFM integrates seamlessly with RT. Companies who are already using RT will find it even easier to get RTFM up and running.
Just as you use RT (the world's leading open-source ticketing system) to log tickets and resolve issues, RTFM lets you open, categorize and search for "articles." Like RT, RTFM lets your users contribute additional information to existing articles and makes sure that each article's full history is preserved for future inspection. RTFM makes it easy to quickly search the knowledge base and find critical information.
In a time of high turnover rates and waves of layoffs, a company's institutional memory can really suffer, and it's all the more crucial that an organization document its procedures and its shared knowledge. RTFM makes it easy to collect and access that information.
RTFM speeds up your response time while lightening your workload. When responding to a user question, your help desks and customer care centers can include the text of RTFM articles with just a few clicks. Each time you field a new question, you can easily add your reply to RTFM's database. Never having to type the same reply twice means dramatically increased productivity!
RTFM leverages an existing investment in RT through seamless integration. If you field similar requests from multiple users, you can now easily extract the content of a single RT ticket into an RTFM article, which can be used both as a "stock answer" and as reference material for other staff. RTFM turns RT responses into readily-available documentation to help reduce an organization's support burden.
As you would expect from a product based on RT, RTFM is incredibly flexible. RTFM lets local administrators define exactly what data and metadata needs to be tracked across all articles, as well as for specific sets of articles. RTFM uses RT's built-in access-control system, allowing you to easily regulate what users can record and share, using the same central console they use to manage RT. You can grant their users just the right level of access for each category of article. This fall, when Best Practical releases RTFM 2.2, you'll be able to grant users the right to browse and search sections of an existing knowledge base, too!
Key Features:
RTFM is built on RT, the leading open-source ticketing system.
RTFM uses RT's authentication and authorization systems.
RTFM integrates seamlessly with RT. Companies who are already using RT will find it even easier to get RTFM up and running.
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