ConcourseSuite 5.0 is the first front office application suite to integrate Customer Relationship Management (CRM), web content management and team collaboration capabilities into a single, easy to user web application. An open source Java-based application with a standards-based plug-in architecture, ConcourseSuite 5.0 can scale to the largest enterprise, yet delivers the ease of use and low cost required by small and medium-sized businesses.

ConcourseSuite comprises several fully integrated modules. ConcourseCRM, ConcourseWEB and ConcourseTEAM combine to meld traditional CRM functions with website authoring, content management, and Enterprise 2.0 collaboration features. With ConcourseFLEX, users can add custom functionality through the industry standard Portlet architecture.

Concourse Suite offers a complete front office solution that combines customer relationship management, online presence management, marketing, team collaboration and customer service - all onone easy to use platform!

> Leads/Pipeline
> Customer Service
> Marketing
> Team Collaboration
> Website
> Content Management

In addition, Concourse Suite provides the ability to quickly customize or add functionality via a flexible Portlet plugin architecture.

Focus Sales Efforts Where They Belong — On Closing
> Manage the entire sales cycle—from lead to close
> Maintain a constant view of prospect status
> Manage pipelines and forecasts
> Access sales data when and where you need it

Create and Manage Campaigns with Measurable Results
> Create targeted groups and lists
> Develop custom emails and letters
> Quickly build and send surveys
> Track campaign results

Empower Your Teams To Do More
> Encourage team solutions through collaboration
> Create web-based team projects
> Track progress and document results
> Search, find and leverage shared experiences

Increase Satisfaction and Lower Costs
> Resolve service issues quickly and efficiently
> Implement automatic escalation rules
> Assign cases by individual, group, role or department
> Track and manage customer service costs and trends

Make Your Website Work for You
> Design a site that attracts more prospects
> Capture leads automatically from forms
> Manage online product catalogs
> Drive more traffic with site mapping and seo

Make Documents and Content Easy to Find and Utilize
> Efficiently manage website and other content
> Publish content and post files for inter-office use
> Update website pages and postings within minutes
> Share knowledge-based documents internally by roles