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Bug, issue Tracking
Bug tracking is the process you use to address programming errors found. This process includes recording the bug, reviewing it, recording the fix needed, and deciding whether or not the bug will be fixed considering budget and schedule. Keeping good records of decisions made will help to control the scope of the project. Bug tracking also enables you to know what was done with identified issues, why the system was changed, and what future changes to consider.
From : www.epri.com/eprisoftware/processguide/glossary.html
RT : Request Tracker
Platform : Perl Application
License : Free, Open Source
Appears in these categories : Bug, issue Tracking
License : Free, Open Source
Appears in these categories : Bug, issue Tracking
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
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