Bug, issue Tracking
Bug tracking is the process you use to address programming errors found. This process includes recording the bug, reviewing it, recording the fix needed, and deciding whether or not the bug will be fixed considering budget and schedule. Keeping good records of decisions made will help to control the scope of the project. Bug tracking also enables you to know what was done with identified issues, why the system was changed, and what future changes to consider.
From : www.epri.com/eprisoftware/processguide/glossary.html
Yoxel open source
Yoxel open source provides agile project management, full featured request/bug tracker and helpdesk, knowledge management, FAQ publishing, Q&A community guided search.
key features :
Isolated customer access portals
Full fledged request tracker / help desk
WarRoom: focused critical requests tracking
Collaborative backlog and release management
Automatic preliminary release plan generation
Community guided knowledge base search
Automatic FAQ generation
Filters, Dashboards, Template based reporting
key technology :
Open Source
or On-Demand (SaaS)
LAMP powered
Dynamic HTML / JavaScript UI
Secure Socket Layer (SSL)
External bug-tracker connectors
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