Bug, issue Tracking
Bug tracking is the process you use to address programming errors found. This process includes recording the bug, reviewing it, recording the fix needed, and deciding whether or not the bug will be fixed considering budget and schedule. Keeping good records of decisions made will help to control the scope of the project. Bug tracking also enables you to know what was done with identified issues, why the system was changed, and what future changes to consider.
From : www.epri.com/eprisoftware/processguide/glossary.html
Roundup
Roundup is a simple-to-use and -install issue-tracking system with command-line, web and e-mail interfaces. It is based on the winning design from Ka-Ping Yee in the Software Carpentry "Track" design competition.
Roundup has been deployed for:
bug tracking and TODO list management (the classic installation)
customer help desk support (with a wizard for the phone answerers, linking to networking, system and development issue trackers)
issue management for IETF working groups
sales lead tracking
conference paper submission and double-blind referee management
weblogging (well, almost :)
visit
Roundup
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