Bug, issue Tracking
Bug tracking is the process you use to address programming errors found. This process includes recording the bug, reviewing it, recording the fix needed, and deciding whether or not the bug will be fixed considering budget and schedule. Keeping good records of decisions made will help to control the scope of the project. Bug tracking also enables you to know what was done with identified issues, why the system was changed, and what future changes to consider.
From : www.epri.com/eprisoftware/processguide/glossary.html
JIRA
JIRA is an issue tracking and project management application developed to make this process easier for your team. JIRA has been designed with a focus on task achievement, is instantly usable and is flexible to work with.
Features
Manage bugs, features, tasks, improvements or any issue
A clean and powerful user interface that is easy to understand for both business and technical users
Map your business processes to custom workflows
Track attachments, changes, components and versions
Full text searching and powerful filtering (customisable, saveable, shareable and subscribeable!)
Customisable dashboards and real-time statistics
Enterprise permissioning and security
Easily extended to and integrated with other systems (including email, RSS, Excel, XML and source control)
Highly configurable notification options
Runs on almost any hardware, OS and database platform
Web service enabled for programmatic control (SOAP, XML-RPC and REST interfaces)
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JIRA
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